How to Track Your Package Like a Pro

Decoding tracking statuses

'Label created' means your package is packed and waiting for carrier pickup. 'In transit' covers everything from the sorting facility to the truck — it can sit there for days and still be normal.

Why tracking sometimes goes quiet

International shipments often skip scans between the departure country and US customs. A 3-5 day gap in updates is common, not a lost package.

Track a Zelovva order

Use our Track Order page with your email and order number for live status. Every order also gets a tracking link by email the moment it ships.

If a package shows delivered but never arrived, check with household members and neighbors first — then contact support within 48 hours.