Request a return or exchange

Returns & Exchanges Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may return or exchange most items within 15 days of delivery. Items must be unused, unworn, and in their original packaging. Items that have been damaged, washed, or altered may not be eligible for a refund.

To start a return or exchange, fill out the form on this page. Once we review your request, we will email you a prepaid return shipping label and instructions. Refunds are processed within 5-7 business days after the returned item is received and inspected. Exchanges are subject to product availability.

Oversized items: furniture, grooming tubs, and other freight items are eligible for return, but return freight must be arranged with our support team first — please do not ship large items back on your own. Damaged or defective freight deliveries are replaced or refunded in full at no cost to you.

Original shipping charges are not refundable. If you received a damaged or defective item, please include a photo with your request so we can resolve it quickly. For questions, contact us at [email protected] or call +1 682 213 8348.